Frequently Asked Questions (FAQ)
General & Ordering
Q: Where is Lunaro Commerce LLC located?
A: We are a registered business based in Nebraska, USA. Our operational mailing address is 3887 S 210th St APT 12, Elkhorn, NE 68022.
Q: How can I contact customer support?
A: You can reach our support team directly via email at business@lunarocommerce.com or call us at +1 (341) 465-4374. We respond to all email inquiries within 24 business hours.
Q: Can I change or cancel my order after it has been placed?
A: We process orders quickly to ensure rapid delivery. If you need to make changes or cancel an order, please email us immediately at business@lunarocommerce.com. Once an order has entered the fulfillment stage, it cannot be canceled, but you can utilize our 30-day return policy upon delivery.
Shipping & Delivery
Q: How long will it take for my order to arrive?
A: Standard order processing takes 1 to 3 business days. Once shipped, delivery across the United States typically takes between 5 to 10 business days. You will receive a tracking link via email as soon as your package is dispatched.
Q: Do you ship internationally?
A: Currently, we focus on serving our domestic customers and offer standard shipping within the United States.
Returns & Refund Policies
Q: What is your return policy?
A: We offer a comprehensive 30-day return policy. Items must be unused, unaltered, in their original packaging, and accompanied by proof of purchase. To initiate a return request, please contact business@lunarocommerce.com.
Q: What should I do if my product arrives damaged?
A: We take great care in packaging our premium glass and hardware. However, if your item is damaged during transit, please contact us immediately at business@lunarocommerce.com with photo evidence of the damage so we can issue a complimentary replacement or refund.